Question 1

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mahir, Sameh, and Tanya are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Mahir believes that his manager is a good person and will work things out if Mahir just gives him time to do so. Mahir is dealing with his dissatisfaction through  __________________.

Accepted Answer

A)   exit
B)   neglect
C)   acceptance
D)   loyalty
E)   voice D

Question 2

Which of the following is not a moderating variable of the attitude-behavior relationship?

Accepted Answer

A)   accessibility
B)   social pressures
C)   consistency
D)   direct experience
E)   importance C

Question 3

Which of the following statements is not true about attitudes in the workplace?

Accepted Answer

A)   High job involvement is not necessarily a good indicator of high job satisfaction.
B)   Attitudes give warnings of potential problems
C)   High pay alone is not likely to create a satisfying workplace.
D)   Generating positive job attitudes helps lower absenteeism and turnover.
E)   Attitudes help determine how well employees perform on the job A

Question 4

Your supervisor is trying to assess the degree to which those working for her are satisfied with their jobs. You are trying to gather information from your peers that might help her in her aim to improve job satisfaction.
-You should advise her that a single global rating question such as "Are you satisfied with your job?" will be as good an indicator as a more sophisticated questionnaire.

Accepted Answer

A) True 
 B)False

Question 5

Job satisfaction is best described as  ________________.

Accepted Answer

A)   a valued discipline
B)   causing high performance
C)   an attitude
D)   a value
E)   a result

Question 6

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mahir, Sameh, and Tanya are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Tanya has decided that she'll just get a new job and get away from the problem. Tanya is dealing with her dissatisfaction through  ________________.

Accepted Answer

A)   neglect
B)   loyalty
C)   exit
D)   acceptance
E)   voice

Question 7

Attitudes and values are synonymous terms.

Accepted Answer

A) True 
 B)False

Question 8

Sharif is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction through_____________ .

Accepted Answer

A)   voice
B)   exit
C)   social voice
D)   loyalty
E)   neglect

Question 9

Which of the following answer choices is the best definition of attitude?

Accepted Answer

A)   Attitudes are the yardstick by which one measures one's actions.
B)   Attitudes are the emotional part of an evaluation of some person, object or event.
C)   Attitudes are evaluative statements of what one believes about something or someone.
D)   Attitudes are a measure of how the worth of an object, person or event is evaluated.
E)   Attitudes indicate how one will react to a given event.

Question 10

High levels of job involvement are related to higher absences.

Accepted Answer

A) True 
 B)False

Question 11

Quietly continuing to do your work when you know things won't improve, is what type of response to dissatisfaction?

Accepted Answer

A)   neglect
B)   exit
C)   voice
D)   social voice
E)   loyalty

Question 12

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

Accepted Answer

A) True 
 B)False

Question 13

According to Festinger, people seek consistency among their attitudes and their behaviors.

Accepted Answer

A) True 
 B)False

Question 14

In measuring job satisfaction, the two most widely used measuring approaches are a single global rating and a summation score made up of a number of job facets.

Accepted Answer

A) True 
 B)False

Question 15

The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most probably comes from an employee who has a great deal of organizational commitment?

Accepted Answer

A)   "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked."
B)   "With the benefits it provides, it is vital for me to keep my job. In fact, I will stay with Healthy Eating for as long as I possibly can."
C)   "Even though I only work in the produce department for now, it's good to know that the suggestions I make about how the store could be improved are heard and considered by my managers."
D)   "I am a great believer in the importance of a healthy diet, so I'm glad I am working for a company that is trying to make simple, healthy food available to all."
E)   "I like the fact that in my role as a buyer for Healthy Eating I get to make choices about which food is good enough for us to sell."

Question 16

According to Festinger, people seek consistency among their attitudes.

Accepted Answer

A) True 
 B)False

Question 17

Of the following, the best predictor of turnover is_____________ .

Accepted Answer

A)   affective dissonance
B)   organizational commitment
C)   job involvement
D)   job satisfaction
E)   cognitive dissonance

Question 18

Organizational commitment is more of an overall response to the organization than is job satisfaction.

Accepted Answer

A) True 
 B)False

Question 19

A person who holds positive attitudes toward a job necessarily has a high level of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

The following are possible actions that an individual may take if they behave in a way that is inconsistent with an attitude that they hold: I: change the behavior II: change the attitude
III: rationalize the behavior IV: ignore the inconstancy
-
Which of these actions are the most likely to be taken?

Accepted Answer

A)   One of I, III or IV
B)   One of II, III or IV
C)   Either I, or II
D)   Either III or IV
E)   One of I, II or III

Exam 2: Attitudes and Job Satisfaction

Which of the following is not a moderating variable of the attitude-behavior relationship?

Which of the following statements is not true about attitudes in the workplace?

Job satisfaction is best described as ________________.

Attitudes and values are synonymous terms.

Sharif is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction through_____________ .

Which of the following answer choices is the best definition of attitude?

High levels of job involvement are related to higher absences.

Quietly continuing to do your work when you know things won't improve, is what type of response to dissatisfaction?

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

According to Festinger, people seek consistency among their attitudes and their behaviors.

In measuring job satisfaction, the two most widely used measuring approaches are a single global rating and a summation score made up of a number of job facets.

The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most probably comes from an employee who has a great deal of organizational commitment?

According to Festinger, people seek consistency among their attitudes.

Of the following, the best predictor of turnover is_____________ .

Organizational commitment is more of an overall response to the organization than is job satisfaction.

A person who holds positive attitudes toward a job necessarily has a high level of job satisfaction.