Question 1

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:​

Accepted Answer

A)  ​Failure 
B)  ​A trap 
C)  ​Disappointment 
D)  ​Exhaustion B

Question 2

What are 2 reasons why it is important to disarm anger?​

Accepted Answer

Disarming anger is crucial for several reasons, but two key reasons stand out:

1. **Prevention of Escalation**: Anger can quickly escalate into more intense and destructive emotions or actions if not addressed. When someone is angry, they may say or do things they later regret, potentially harming relationships or causing psychological or physical damage. By disarming anger, you can prevent a situation from escalating into a conflict or a violent encounter. This is particularly important in situations where tensions are high, such as in personal relationships, workplaces, or in public settings. Disarming anger can help maintain a peaceful and constructive environment where issues can be resolved through dialogue and mutual understanding.

2. **Promotion of Health and Well-being**: Chronic anger and hostility can have significant negative effects on an individual's health. Research has shown that prolonged anger can increase the risk of heart disease, weaken the immune system, contribute to high blood pressure, and exacerbate anxiety and depression. By learning to disarm anger, individuals can reduce these health risks and improve their overall well-being. Additionally, managing anger effectively can lead to better mental health, as it allows for the development of coping strategies that enable individuals to handle stress and conflict in a healthier manner. This not only benefits the individual but also has a positive impact on those around them, contributing to a more harmonious and supportive social environment.

Question 3

A recommended tool for disarming anger associated with discharged agency clients is:​

Accepted Answer

A)  ​A follow-up phone call 
B)  ​A follow-up questionnaire 
C)  ​An open-door policy 
D)  ​Better communication from the outset B

Question 4

When a client is angry,the counselor must delineate between fact finding and "grilling." Grilling has the potential to be construed as: ​

Accepted Answer

A)  ​An attempt to prove the client wrong 
B)  ​An attempt to confuse the client 
C)  ​A me-vs.-you approach 
D)  ​An attempt to demean the client

Question 5

Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.

Accepted Answer

A)  ​Rapport | empathy 
B)  ​Dialogue | sympathy 
C)  ​Understanding | communication 
D)  ​Rapport | anger management

Question 6

A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:

Accepted Answer

A)  ​Calling security or the police 
B)  ​Securing the safety of others 
C)  ​Utilizing reflective listening 
D)  ​Responding in a calm tone of voice

Question 7

Name one reasonwhy a client might be angry.

Accepted Answer

The answer of Name one reasonwhy a client might be...

Question 8

In at least 5 exchanges (that is,the client says 5 things and you say 5 things)disarm this angry client.He says: "I am so sick and tired of saying the same thing over and over again.Every time I come in here it's a new worker.One gets married,one gets a better job,one goes on vacation and never comes back.We start all over again."
Write your answer as a process recording using the following format:

Accepted Answer

The answer of In at least 5 exchanges (that is,the...

Question 9

What is wrong with the following statement: "You are not listening to me.I feel that you would be better off if you went to rehab."​

Accepted Answer

The answer of What is wrong with the following statement:...

Question 10

Name 2 of the 4 steps in disarming anger effectively.

Accepted Answer

The answer of Name 2 of the 4 steps in...

Question 11

What part of the following statement is the case manager's opinion: "I will honor your request but I feel you are avoiding a real source of help."

Accepted Answer

The answer of What part of the following statement is...

Question 12

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

Accepted Answer

A)  ​Maintaining a calm even tone of voice 
B)  ​Relaxed movement 
C)  ​Reflective listening 
D)  ​Calling a time out-a period of cooling off

Question 13

Focusing on a solution in order to disarm anger is best described as being:​

Accepted Answer

A)  ​Conciliatory 
B)  ​Reciprocal 
C)  ​Collaborative 
D)  ​Negotiated

Question 14

In David Burns' Feeling Good,which of the following is not one of the recommended four steps in disarming anger?​

Accepted Answer

A)  ​Being appreciative 
B)  ​Finding common ground 
C)  ​Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic 
D)  ​Asking for more information

Question 15

Which of the following is not generally regarded as a "common" reason why clients become angered?

Accepted Answer

A)  ​They have a history of feeling marginalized 
B)  ​Confusion 
C)  ​Psychopathology 
D)  ​The need for attention

Question 16

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

Accepted Answer

A)  ​Demonstrate to the client that you are in charge 
B)  ​Show that you are not going to allow the anger/outburst to continue 
C)  ​Fuel an already volatile situation 
D)  ​Unwittingly demonstrate to the client that you are helpless

Question 17

The client is angry and shouting in a room full of other clients who are eating lunch.The worker ignores the client,loudly clears the room of all the other clients in a breathless manner,yells at the shouting client,"We know what we're doing here! We know what is best for you! Don't you dare come in here and yell at me!" List at least 4 things the worker did wrong

Accepted Answer

The answer of The client is angry and shouting in...

Question 18

The number one mistake case managers often make when clients are angry with them?​

Accepted Answer

The answer of The number one mistake case managers often...

Exam 11: Addressing and Disarming Anger

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:

What are 2 reasons why it is important to disarm anger?

A recommended tool for disarming anger associated with discharged agency clients is:

When a client is angry,the counselor must delineate between fact finding and "grilling." Grilling has the potential to be construed as:

Disarming anger is a vital component in establishing and in allowing the practice of .

A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:

Name one reasonwhy a client might be angry.

What is wrong with the following statement: "You are not listening to me.I feel that you would be better off if you went to rehab."

Name 2 of the 4 steps in disarming anger effectively.

What part of the following statement is the case manager's opinion: "I will honor your request but I feel you are avoiding a real source of help."

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?

Focusing on a solution in order to disarm anger is best described as being:

In David Burns' Feeling Good,which of the following is not one of the recommended four steps in disarming anger?

Which of the following is not generally regarded as a "common" reason why clients become angered?

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:

The number one mistake case managers often make when clients are angry with them?

Exam 11: Addressing and Disarming Anger

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:​

What are 2 reasons why it is important to disarm anger?​

A recommended tool for disarming anger associated with discharged agency clients is:​

When a client is angry,the counselor must delineate between fact finding and "grilling." Grilling has the potential to be construed as: ​

Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.

A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:

Name one reasonwhy a client might be angry.

What is wrong with the following statement: "You are not listening to me.I feel that you would be better off if you went to rehab."​

Name 2 of the 4 steps in disarming anger effectively.

What part of the following statement is the case manager's opinion: "I will honor your request but I feel you are avoiding a real source of help."

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

Focusing on a solution in order to disarm anger is best described as being:​

In David Burns' Feeling Good,which of the following is not one of the recommended four steps in disarming anger?​

Which of the following is not generally regarded as a "common" reason why clients become angered?

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

The number one mistake case managers often make when clients are angry with them?​

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:

What are 2 reasons why it is important to disarm anger?

A recommended tool for disarming anger associated with discharged agency clients is:

When a client is angry,the counselor must delineate between fact finding and "grilling." Grilling has the potential to be construed as:

Disarming anger is a vital component in establishing and in allowing the practice of .

What is wrong with the following statement: "You are not listening to me.I feel that you would be better off if you went to rehab."

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?

Focusing on a solution in order to disarm anger is best described as being:

In David Burns' Feeling Good,which of the following is not one of the recommended four steps in disarming anger?

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:

The number one mistake case managers often make when clients are angry with them?