Question 1

Stuart had an open door policy for his employees and their problems. However, he was also aware of how this policy could be abused to waste time. Therefore, when one of his employees came to him to discuss her recent European vacation, Stuart should have responded by

Accepted Answer

A)   listening attentively.
B)   calling a departmental meeting to hear about the topic.
C)   saying that they could have lunch together so that they could talk about it.
D)   asking her to write about it and submit it to the company's weekly newsletter. C

Question 2

A(n) ________ can be defined as a record of what activities a person is doing hour by hour throughout the day.

Accepted Answer

A)   activities log
B)   progress report
C)   activities record
D)   time log D

Question 3

Matilda records her activities, hour by hour, throughout the school day. This practice best describes a person who

Accepted Answer

A)   is going to have burnout.
B)   has a Type A personality.
C)   maintains a time log.
D)   keeps an activities log. C

Question 4

Pick from the following the factor involving an organization's management that can contribute to work-related stress.

Accepted Answer

A)   Noise
B)   Rapid, unexpected changes
C)   Verbal abuse
D)   Infrequent rest breaks

Question 5

Describe procrastination and perfectionism. Explain how perfectionism underlies the failure to delegate.

Accepted Answer

The answer of Describe procrastination and perfectionism. Explain how perfectionism...

Question 6

Identify the final stage of burnout.

Accepted Answer

A)   The employee engages in tardiness at work.
B)   The employee turns to alcohol or drug abuse.
C)   The employee criticizes his or her supervisor and colleagues.
D)   The employee views his or her effectiveness negatively.

Question 7

If a supervisor is interrupted by an employee with a problem and the supervisor views the employee's problem as not urgent, then he or she should

Accepted Answer

A)   call a departmental meeting to find out what the problem is.
B)   schedule a meeting with the employee at a later time.
C)   listen attentively to the employee anyway.
D)   avoid that employee.

Question 8

Which of the following statements is true about hindrance stressors?

Accepted Answer

A)   They place employees in new environments where they are stretched and challenged to succeed.
B)   They are stressors that are viewed by individuals as opportunities to grow and develop.
C)   They drain personal resources from employees that hinder their productivity.
D)   They rarely arise from nonwork sources.

Question 9

Trying to get more and more done in less and less time is a behavioral pattern associated with ________ personalities.

Accepted Answer

A)   Type A
B)   Type B
C)   Type C
D)   Type D

Question 10

Time management is the practice of

Accepted Answer

A)   focusing on only those activities that get the best results.
B)   controlling the way you use time.
C)   ensuring that only the most essential things are done.
D)   recording all of one's activities.

Question 11

Naina has the following activities to be done. Identify the activity that falls under the category of a C-level activity.

Accepted Answer

A)   Finishing up a report before the weekend
B)   Writing an agenda for the next day's team meeting
C)   Planning a surprise party for her cousin's birthday the following month
D)   Filling out paperwork by the end of the following week

Question 12

Which of the following can be best described as a time waster because it leads people to spend their time on low-priority activities while they avoid the higher priorities?

Accepted Answer

A)   Procrastination
B)   Burnout
C)   Perfectionism
D)   Biofeedback

Question 13

The process of putting off what needs to be done is termed

Accepted Answer

A)   procrastination.
B)   laziness.
C)   prejudice.
D)   indifference.

Question 14

Gina has a meeting scheduled for an hour during which she needs to find a solution for the problem at hand. If the problem cannot be solved in the time allotted, which of the following should Gina follow to achieve her goal?

Accepted Answer

A)   Schedule a follow-up meeting
B)   Set a starting time but no ending time for the meeting
C)   Start later than the expected starting time
D)   Discourage any sort of diversion or interruption even if it requires being rude

Question 15

________ stressors can be best defined as stressors that are viewed by individuals as opportunities to grow and develop.

Accepted Answer

A)   Adrenaline
B)   Hindrance
C)   Adventure
D)   Challenge

Question 16

Personality traits that describe someone who has varied interests are known as a

Accepted Answer

A)   Type X personality.
B)   Type Y personality.
C)   Type B personality.
D)   Type A personality.

Question 17

In order to be an efficient supervisor, it is essential to tackle the ________ jobs first.

Accepted Answer

A)   easiest
B)   challenging
C)   important
D)   moderate

Question 18

Which of the following is a basic approach that supervisors should take to reduce stress in the workplace?

Accepted Answer

A)   Praising employees for average performance
B)   Using criticism and put-downs to improve productivity
C)   Providing information on a need-to-know basis
D)   Giving employees opportunities for advancement

Question 19

Donald, a supervisor in a manufacturing company, has the following activities that he intends to finish by the end of the week. Which of the following activities should be categorized as an A-level activity?

Accepted Answer

A)   Organizing a team outing
B)   Conceptualizing ideas for the organization's newsletter
C)   Writing a blog post about his recent adventure
D)   Conducting a performance review of senior employees

Question 20

In its general form, ________ is a practice of focusing your thoughts on something other than day-to-day concerns.

Accepted Answer

A)   biofeedback
B)   meditation
C)   procrastination
D)   burnout

Exam 13: Managing Time and Stress