Which of the Following Is Most Likely to Be the First

Multiple Choice

Which of the following is most likely to be the first step that the members of an employee involvement team should take?

A) They should select the problems to focus on the first step.
B) They should identify quality problems related to the employees' areas of responsibility.
C) They should analyze the problem to identify the causes of poor quality.
D) They should identify possible solutions and select one to recommend to management.