As a New Patient at a Local Dentist, You Arrive

Multiple Choice

As a new patient at a local dentist, you arrive early for your appointment. You enter the lobby that seems to be dated from the 1960s! You head to the washroom and notice that it is not clean and the faucets are leaking. This dentist office needs to improve it's:

A) staff quality
B) branding
C) impression management
D) cleanliness