Multiple Choice
Sarah has a backache due to overexertion. She believes a massage would loosen her back muscles and make her feel better. She is concerned because a massage, unlike a pair of shoes, cannot be felt before she buys it. Sarah wishes that the massage had __________properties.
A) form
B) credence
C) search
D) experience
Correct Answer:
Verified
Correct Answer:
Verified
Q29: What is SERVQUAL? How and why is
Q30: As a new patient at a local
Q31: The time as well as the mental
Q32: Experts suggest that " _ will be
Q33: Sterile Feral, Inc., is a non-profit organization
Q35: Characteristics of tangible goods, such as colour,
Q36: Fred White has just accepted a sales
Q37: Many restaurants now ask consumers to evaluate
Q38: Consumers are no longer content with affordable,
Q39: Considering the concept of a service continuum,