Multiple Choice
When it comes to developing new services over new products there are some significant differences. All of the following represent the differences except:
A) the service delivery staff is part of the customer experience.
B) local decentralized production of the service is required.
C) the new-service development process is often difficult for the customer to observe.
D) focus on the competition, not on consumers.
Correct Answer:
Verified
Correct Answer:
Verified
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