The Innovation of Moving from a "Country" Store Where the Proprietor

Multiple Choice

The innovation of moving from a "country" store where the proprietor fills the shopper's list with items that are kept behind the counter to a self-service supermarket where the shopper fills a cart with items represents a move between which of the following pairs of competitive stages?

A) From available-for-service to journeyman
B) From available-for-service to distinctive competence achieved
C) From journeyman to distinctive competence achieved
D) From distinctive competence achieved to world class service delivery