Multiple Choice
A customer's lifetime value is calculated by:
A) Summing the projected annual profitability of the customer
B) Summing the annual sales of the customer and then dividing by the projected lifetime
C) The firm's MRP system
D) Finding the NPV of a customer's projected lifetime profits for the firm
Correct Answer:

Verified
Correct Answer:
Verified
Q11: A CRM program primarily attempts to monitor
Q11: Which of the following is a U.S.law
Q13: A system which allows sales managers to
Q13: The use of small data makes CRM
Q14: A good CRM program is only good
Q15: Your company allows customers to "opt-out" of
Q16: Continuous connectivity is desired by many users
Q17: Your top sales executive leaves your company
Q17: For the information given, rank the two
Q27: While a company's Internet presence may be