Multiple Choice
The average transaction at an automatic teller can be completed in six minutes and customers arrive at the average rate of one every ten minutes.On average, how many customers are there in the queue?
A) 4.000 Customers
B) 0.900 Customers
C) 1.160 Customers
D) 0.375 Customers
Correct Answer:

Verified
Correct Answer:
Verified
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