Question 1

Supply chain strategies must consider the trade-offs between the cost, quality, sustainability, and service requirements.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a problem with using cost, revenues or profits as performance measures?

Accepted Answer

A)  It is difficult to attribute costs to various functional units 
B)  Cost and profit information could be hidden or manipulated 
C)  They are difficult to compare with other firms 
D)  Weaknesses in functional areas are not identified

Question 3

An effective performance measurement system consists of the traditional financial information for external reporting purposes along with tactical-level performance criteria used to assess the firm's competitive capabilities.

Accepted Answer

A) True 
 B)False

Question 4

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement, and even after implementation may be unsuccessful in achieving the overall objectives.

Accepted Answer

A) True 
 B)False

Question 5

Describe, in general terms, how the SCOR model works.What are the benefits to firms using this model?

Accepted Answer

The answer of Describe, in general terms, how the SCOR...

Question 6

In well-managed supply chains, performance measurement systems become smaller and less complicated due to the closer relationships, trust and interactions.

Accepted Answer

A) True 
 B)False

Question 7

A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.

Accepted Answer

A) True 
 B)False

Question 8

Briefly, explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

Accepted Answer

The answer of Briefly, explain why understanding the end customer...

Question 9

World class performance measurement systems today include assessments of environmental performance.

Accepted Answer

A) True 
 B)False

Question 10

In general, firms aim toward first achieving adequate performance, and then continually improving on those measures.

Accepted Answer

A) True 
 B)False

Question 11

SCORmark allows APICS Supply Chain Council (SCC) members to benchmark performance against selected peer companies using a benchmarking portal at the SCC's website.

Accepted Answer

A) True 
 B)False

Question 12

A company produces 750 bicycles in one week.The labor used to make the bicycles was 400 hours.The next week, output was 710 bicycles using 360 hours.What was the change in labor productivity?

Accepted Answer

A)  Increased by 1.9% 
B)  Increased by 5.2% 
C)  Decreased by 2.4% 
D)  Decreased by 3.3%

Question 13

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would be considered a way to measure Supply Chain Environmental Performance?

Accepted Answer

A)  Percentage of partners that are ISO 9000 certified 
B)  Measuring the Supply Chain Carbon-to-Carbon Cycle Time 
C)  Percentage of partners that have created a director of environmental sustainability position in their company 
D)  All of the above

Question 15

The Balanced Scorecard approach to performance measurement seeks to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Accepted Answer

A) True 
 B)False

Question 16

Explain the difference between Total productivity and Single-factor productivity.

Accepted Answer

The answer of Explain the difference between Total productivity and...

Question 17

To control and enhance the capabilities of companies within a supply chain, well-designed performance measurement systems must be implemented.

Accepted Answer

A) True 
 B)False

Question 18

A company produces 300 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor, materials, and machine costs.The company pays their employees a total of $10,000 per day, the materials to make each bicycle cost $50, and the cost to operate the machines is $3000 per day.Based only on the data provided, what is this company's total productivity for one day?

Accepted Answer

A)  2.68 
B)  0.33 
C)  0.77 
D)  1.31

Question 19

While profit, revenue, and cost related performance metrics would seem to be useful in moving a company in the right direction, they often give no indication of the underlying causes of the financial performance.

Accepted Answer

A) True 
 B)False

Question 20

The textbook described 7 important steps in creating an effective performance measurement system.List FOUR of those critical steps.

Accepted Answer

The answer of The textbook described 7 important steps in...

Exam 14: Performance Measurement Along the Supply Chain

Supply chain strategies must consider the trade-offs between the cost, quality, sustainability, and service requirements.

Which of the following is NOT a problem with using cost, revenues or profits as performance measures?

An effective performance measurement system consists of the traditional financial information for external reporting purposes along with tactical-level performance criteria used to assess the firm's competitive capabilities.

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement, and even after implementation may be unsuccessful in achieving the overall objectives.

Describe, in general terms, how the SCOR model works.What are the benefits to firms using this model?

In well-managed supply chains, performance measurement systems become smaller and less complicated due to the closer relationships, trust and interactions.

A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.

Briefly, explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

World class performance measurement systems today include assessments of environmental performance.

In general, firms aim toward first achieving adequate performance, and then continually improving on those measures.

SCORmark allows APICS Supply Chain Council (SCC) members to benchmark performance against selected peer companies using a benchmarking portal at the SCC's website.

A company produces 750 bicycles in one week.The labor used to make the bicycles was 400 hours.The next week, output was 710 bicycles using 360 hours.What was the change in labor productivity?

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Which of the following would be considered a way to measure Supply Chain Environmental Performance?

The Balanced Scorecard approach to performance measurement seeks to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Explain the difference between Total productivity and Single-factor productivity.

To control and enhance the capabilities of companies within a supply chain, well-designed performance measurement systems must be implemented.

While profit, revenue, and cost related performance metrics would seem to be useful in moving a company in the right direction, they often give no indication of the underlying causes of the financial performance.

The textbook described 7 important steps in creating an effective performance measurement system.List FOUR of those critical steps.