Question 1

Garrett works in his firm's human resources department. He is responsible for designing a new job application form for his firm. The questions Garrett includes on the new form should avoid broad questions about the applicant's beliefs, culture and family background, and should focus instead on factors such as the applicant's work experience, education, and career objectives.

Accepted Answer

A) True 
 B)False

Question 2

Employment tests should focus on general job skills rather than skills that are related directly to the job.

Accepted Answer

A) True 
 B)False

Question 3

Compensation is one of the main marketing tools a firm uses in its efforts to attract qualified employees.

Accepted Answer

A) True 
 B)False

Question 4

workers have a higher skill level than their current job requires.

Accepted Answer

A) Structurally unemployed 
B) Frictionally unemployed 
C) Contingent 
D) Underemployed

Question 5

Jolie is a human resource manager who is currently involved in selecting employees. Which of the following activities is Jolie most likely to be working on in her present assignment?

Accepted Answer

A) performing a job analysis 
B) writing a help wanted ad 
C) conducting an orientation program 
D) completing a background investigation

Question 6

For many types of service organizations such as hospitals, banks and airlines, the primary cost of operations is:

Accepted Answer

A) establishing and maintaining a presence on the Internet. 
B) insurance and legal expenses. 
C) coping with obsolescence that results from the rapid pace of technological change. 
D) compensation of labor.

Question 7

When it comes to human resource management issues, the federal government generally has taken a "hands off" approach since the early 1960s.

Accepted Answer

A) True 
 B)False

Question 8

The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to:

Accepted Answer

A) prevent firms from firing workers based on union affiliation. 
B) issue guidelines for employer conduct in administering equal employment opportunity programs. 
C) set salary schedules for protected groups. 
D) require firms to pay women and minority workers more than white males for the same work.

Question 9

A human resource inventory is designed to reveal whether:

Accepted Answer

A) all workers are paid a fair wage. 
B) the firm has enough land and capital to use with its labor. 
C) the firm's labor force is technically up-to-date and well trained. 
D) worker morale is high or low.

Question 10

The first step in the selection process is:

Accepted Answer

A) obtaining complete application forms. 
B) placing a help wanted ad. 
C) the initial interview. 
D) aptitude testing.

Question 11

Although there are advantages and disadvantages to home-based workers for both the employer and employee the disadvantages to employer, employee, and society in general can be summarized as:

Accepted Answer

A) call agents 
B) staff positions such as attorneys 
C) multitaskers 
D) receptionists

Question 12

The growing importance of human resource issues has led most firms to expect only its human resource specialists to tackle HR issues.

Accepted Answer

A) True 
 B)False

Question 13

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

Accepted Answer

A) True 
 B)False

Question 14

Chris Schubert is a human resource manager with the Night Owl Publishing Company. He just finished creating a document that describes what editors do at their jobs. The study Chris has completed is known as a human resource inventory.

Accepted Answer

A) True 
 B)False

Question 15

Andrew took a job with a company that strives to market several new consumer products each year. Prior to this position, he worked in a research lab at a university where he studied nanotechnology. He accepted the new position because the salary was significantly above what he previously made. Within a month's time at the new job, his manager began to have reservations about bringing him on board. Andrew seemed to prefer to work independently of others, and when he did interact with his new colleagues, he passed along subtle reminders of his extensive and superior academic credentials. From a recruitment standpoint, this situation serves as an indication of:

Accepted Answer

A) the benefits of shaking things up a little at work. 
B) the challenges of trying to convince long-term employees that they need to retrain and continue their education. 
C) the benefit of external recruitment over internal recruitment, even though in the short-run, it may be the more costly approach for the company. 
D) the importance of finding talent that also fits well with the corporate culture.

Question 16

Companies are utilizing home-based workers as , shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

Accepted Answer

A) job sharing 
B) hoteling 
C) flextime 
D) telecommuting

Question 17

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Accepted Answer

A) True 
 B)False

Question 18

Betty Roosevelt is a human resource manager with Avondale Industries. Her current assignment is to revise and update Avondale's employment testing procedures. Betty should:

Accepted Answer

A) design tests that are directly related to an applicant's ability to perform the job. 
B) write tests sufficiently difficult that only a small fraction of qualified workers can pass them. 
C) design tests that measure general aptitudes rather than ability to do the job. 
D) inform her superiors that such tests are now illegal.

Question 19

One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.

Accepted Answer

A) True 
 B)False

Question 20

It is not uncommon for companies today to test their employees and job applicants for drug use.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Employment tests should focus on general job skills rather than skills that are related directly to the job.

Compensation is one of the main marketing tools a firm uses in its efforts to attract qualified employees.

workers have a higher skill level than their current job requires.

Jolie is a human resource manager who is currently involved in selecting employees. Which of the following activities is Jolie most likely to be working on in her present assignment?

For many types of service organizations such as hospitals, banks and airlines, the primary cost of operations is:

When it comes to human resource management issues, the federal government generally has taken a "hands off" approach since the early 1960s.

The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to:

A human resource inventory is designed to reveal whether:

The first step in the selection process is:

Although there are advantages and disadvantages to home-based workers for both the employer and employee the disadvantages to employer, employee, and society in general can be summarized as:

The growing importance of human resource issues has led most firms to expect only its human resource specialists to tackle HR issues.

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

Chris Schubert is a human resource manager with the Night Owl Publishing Company. He just finished creating a document that describes what editors do at their jobs. The study Chris has completed is known as a human resource inventory.

Companies are utilizing home-based workers as , shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Betty Roosevelt is a human resource manager with Avondale Industries. Her current assignment is to revise and update Avondale's employment testing procedures. Betty should:

One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.

It is not uncommon for companies today to test their employees and job applicants for drug use.