Question 1

Which of the following is not a typical activity a firm will undertake when linking the Balanced Scorecard to operations?
A. Prioritize business process improvements.
B. Develop capital and other long-term budgets.
C. Develop key performance indicators.
D. Establish necessary IT systems.

Accepted Answer

The answer of Which of the following is not a...

Question 2

A strategy map depicts the cause and effect relationship between objectives across the balanced scorecard perspectives.

Accepted Answer

A) True 
 B)False

Question 3

In the business process perspective, the firm describes its objectives for improvements in tangible and intangible infrastructure.

Accepted Answer

A) True 
 B)False

Question 4

Investments in business analytics systems support the balanced scorecard management process during the Link to Operations step.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a balanced scorecard perspective?
A. Stakeholder
B. Financial
C. Business process
D. Customer

Accepted Answer

The answer of Which of the following is not a...

Question 6

Which of the following is not considered a component of information capital?
A. Applications.
B. Computing hardware.
C. Supervision.
D. Infrastructure.

Accepted Answer

The answer of Which of the following is not considered...

Question 7

Which of the following is not a general type of business process found on generic strategy maps?
A. Innovation processes
B. Administrative processes
C. Operations management processes
D. Customer management processes

Accepted Answer

The answer of Which of the following is not a...

Question 8

Val IT distinguishes among several main categories of firm initiatives. Which of the following is not one of those categories?
A. Portfolios.
B. Programs.
C. Plans.
D. Projects.

Accepted Answer

The answer of Val IT distinguishes among several main categories...

Question 9

Val IT is similar to the Balanced Scorecard in what sense?
A. It is linked closely to the use of strategy maps.
B. It requires firms to define value in terms of the firms' strategic objectives.
C. IT governance is a key focus area.
D. The VAL IT plan should fit on one page.

Accepted Answer

The answer of Val IT is similar to the Balanced...

Question 10

Which of the following is not included in Information Capital as described in the balanced scorecard learning and growth perspective?
A. IT Infrastructure
B. Employees' abilities to use technology
C. Intangible assets
D. Applications

Accepted Answer

The answer of Which of the following is not included...

Question 11

Which of the following is not an example of Enterprise IT?
A. Spreadsheet financial applications
B. Business intelligence systems
C. CRM systems
D. ERP systems

Accepted Answer

The answer of Which of the following is not an...

Question 12

Which of the following best describes a strategy map?
A. A strategy map is a categorized list of a firms strategic objectives, critical success factors (CSFs), and key performance indicators (KPIs).
B. A strategy map is a collection of all a firm's activity and structure model diagrams.
C. A strategy map is a visual representation of a firm's current and planned geographic operations and markets.
D. A strategy map is a one-page representation of a firm's strategic priorities and the cause-and-effect linkages among them.

Accepted Answer

The answer of Which of the following best describes a...

Question 13

Which of the following is not a step in the balanced scorecard management process?
A. Invest
B. Translate
C. Monitor
D. Adapt

Accepted Answer

The answer of Which of the following is not a...

Question 14

Which of the following best represents the sequence of steps in the Balanced Scorecard management process?
A. Plan, Design, Implement, Maintain, Adjust.
B. Strategize, Develop, Measure, Report, React.
C. Formulate, Translate, Link to Operations, Monitor, Adapt.
D. Analyze, Plan, Develop Strategy Map, Measure, Adapt.

Accepted Answer

The answer of Which of the following best represents the...

Question 15

The value of IT investments often depend on the level of complementary resources, which can change over time.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the best reason that companies find it hard to assess the benefit of IT investments?
A. Difficult to assess costs
B. Difficult to tie IT investments to company strategy
C. IT investments become embedded in business processes
D. None of the above

Accepted Answer

The answer of Which of the following is the best...

Question 17

Besides presenting financial performance information to shareholders, the financial perspective provides information that can confirm the success of investments in learning and growth.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not one of the Val IT implementation steps?
A. Assess the organization's readiness to undertake IT business value management.
B. Recognize problems with prior IT investments.
C. Develop a technology portfolio plan.
D. Take action.
E. Define characteristics of the ideal future state.

Accepted Answer

The answer of Which of the following is not one...

Question 19

The balanced scorecard framework describes performance from four different perspectives based on the firm's strategy to achieve shareholder value.

Accepted Answer

A) True 
 B)False

Question 20

Supply chain management systems are an example of Network IT.

Accepted Answer

A) True 
 B)False

Exam 14: The Balanced Scorecard and Business Value of Information Technology

Which of the following is not a typical activity a firm will undertake when linking the Balanced Scorecard to operations? A. Prioritize business process improvements. B. Develop capital and other long-term budgets. C. Develop key performance indicators. D. Establish necessary IT systems.

A strategy map depicts the cause and effect relationship between objectives across the balanced scorecard perspectives.

In the business process perspective, the firm describes its objectives for improvements in tangible and intangible infrastructure.

Investments in business analytics systems support the balanced scorecard management process during the Link to Operations step.

Which of the following is not a balanced scorecard perspective? A. Stakeholder B. Financial C. Business process D. Customer

Which of the following is not considered a component of information capital? A. Applications. B. Computing hardware. C. Supervision. D. Infrastructure.

Which of the following is not a general type of business process found on generic strategy maps? A. Innovation processes B. Administrative processes C. Operations management processes D. Customer management processes

Val IT distinguishes among several main categories of firm initiatives. Which of the following is not one of those categories? A. Portfolios. B. Programs. C. Plans. D. Projects.

Val IT is similar to the Balanced Scorecard in what sense? A. It is linked closely to the use of strategy maps. B. It requires firms to define value in terms of the firms' strategic objectives. C. IT governance is a key focus area. D. The VAL IT plan should fit on one page.

Which of the following is not included in Information Capital as described in the balanced scorecard learning and growth perspective? A. IT Infrastructure B. Employees' abilities to use technology C. Intangible assets D. Applications

Which of the following is not an example of Enterprise IT? A. Spreadsheet financial applications B. Business intelligence systems C. CRM systems D. ERP systems

Which of the following is not a step in the balanced scorecard management process? A. Invest B. Translate C. Monitor D. Adapt

The value of IT investments often depend on the level of complementary resources, which can change over time.

Which of the following is the best reason that companies find it hard to assess the benefit of IT investments? A. Difficult to assess costs B. Difficult to tie IT investments to company strategy C. IT investments become embedded in business processes D. None of the above

Besides presenting financial performance information to shareholders, the financial perspective provides information that can confirm the success of investments in learning and growth.

The balanced scorecard framework describes performance from four different perspectives based on the firm's strategy to achieve shareholder value.

Supply chain management systems are an example of Network IT.