An Employee Is Asked to Prepare Computer Printouts for Timely

Essay

An employee is asked to prepare computer printouts for timely delivery. While the information is printing out, the paper keeps tearing and jamming in the printer. The employee knows that this particular brand of paper is incompatible with this printer. When he checked on this in the past he was told that the paper was the least costly, and since the company was facing a budget crunch, purchase orders were being filled with the least expensive items possible. Unfortunately, no one thought to check on what kind of impact those choices would have on the productivity in various departments. Because of jams and tears, the document preparer now has to work longer on the job than expected. More paper is also used because of the loss associated with the jams. What costs of quality did you, as the customer, incur? What costs of quality did the provider of the product or service incur?