John Has Just Been Hired as a Color Separator in a Printing

Essay

John has just been hired as a color separator in a printing company. John is familiar with many types of separators, but each has its own processes that must be learned. The person doing the hiring assured John that a training program was in place. John's first day at work was a disaster. He was assigned to separator 3 and told to "run it". When he explained to the supervisor that he needed some training to get up to speed on the machine, the supervisor grudgingly asked another employee to spend 15 minutes with John. Wanting to get back to her machine, the other employee gave a quick 5 minute run through and John was on his own. John made many mistakes that first night and production was lost. His supervisor thinks John won't make it through his probationary period. What costs of quality have been incurred?