Question 1

Due to problems in its order-processing department, the marketing manager at Big Branch (BB) has created a team to study ways of speeding up order processing. He is adding two of BB's major customers to the team's membership. Which type of team has been created?

Accepted Answer

A)   functional
B)   cross-functional
C)   virtual
D)   self-managed B

Question 2

During a meeting focused on resolving a serious problem, Billy was more interested in asking the group if they heard about the company owner and the mailroom clerk. Which of the following group member problem types does Billy represent?

Accepted Answer

A)   silent
B)   talker
C)   wanderer
D)   bored
E)   arguer C

Question 3

Describe how a leader can avoid conducting nonproductive meetings.

Accepted Answer

A leader can improve his or her chances of having a productive meeting by focusing on the five areas in which planning is needed: objectives, selecting participants and making assignments, the agenda, the time and place for the meeting, and leadership.

Question 4

It is recommended that leaders play the role of ____ at meetings.

Accepted Answer

A)   director
B)   facilitator
C)   advisor
D)   consultant

Question 5

In your organization, you know of one department that has no departmental goals; everyone is simply told to do their best to accomplish the organization's mission. In your opinion, this department is functioning as which of the following?

Accepted Answer

A)   group
B)   team

Question 6

Recall a team decision that you were a part of, and describe the team leader's role during the process leading up to the final decision. Would you characterize the leader's role as belonging to the leader-centered or team-centered approach to decision making?

Accepted Answer

The answer of Recall a team decision that you were...

Question 7

One of the disadvantages of teamwork is that members face pressure to conform to lower group standards of performance and conduct.

Accepted Answer

A) True 
 B)False

Question 8

Groupthink happens when the team values getting along so much that dissenting views are suppressed in favor of consensus.

Accepted Answer

A) True 
 B)False

Question 9

What is team-centered leadership, and how does it differ from the leader-centered approach?

Accepted Answer

The answer of What is team-centered leadership, and how does...

Question 10

A disadvantage of team-centered decision making is that it can:

Accepted Answer

A)   be self-serving and contrary to the best interests of the organization.
B)   end up being a poor compromise rather than an optimal solution.
C)   take longer than decisions made alone by a manager.
D)   all of the answers are correct

Question 11

Team cohesion is increased when member self-identification with the team is strong.

Accepted Answer

A) True 
 B)False

Question 12

What are the benefits of using cross-functional teams?

Accepted Answer

The answer of What are the benefits of using cross-functional...

Question 13

Explain the differences between conventional and self-managed teams.

Accepted Answer

The answer of Explain the differences between conventional and self-managed...

Question 14

Teams where individuals in the teams have clearly defined roles and responsibilities are more likely to assign blame when things go wrong.

Accepted Answer

A) True 
 B)False

Question 15

Teams composed of less than 12 members are generally less effective than larger teams.

Accepted Answer

A) True 
 B)False

Question 16

It is recommended that leaders play the role of facilitators at meetings.

Accepted Answer

A) True 
 B)False

Question 17

Teams are often credited with making better decisions than individuals, yet they are also criticized for groupthink. What are some strategies for creating effective teams that are not victims of the groupthink phenomenon?

Accepted Answer

The answer of Teams are often credited with making better...

Question 18

Team leader activities that can help to enhance team creativity include all the following EXCEPT:

Accepted Answer

A)   matching people with the right assignments.
B)   ensuring the availability of adequate time, money, and other resources for the team.
C)   protecting against "creativity blockers."
D)   functional fixedness.

Question 19

When using the team-centered decision-making approach, the role of the leader should be to serve as a(n) ____.

Accepted Answer

A)   advisor
B)   facilitator
C)   consultant
D)   all of the answers are correct

Question 20

Identify a team you were or are a part of and describe the advantages that you derived from being a member of the team.

Accepted Answer

The answer of Identify a team you were or are...

Exam 8: Self-Managed Teams and Team Leadership

Due to problems in its order-processing department, the marketing manager at Big Branch (BB) has created a team to study ways of speeding up order processing. He is adding two of BB's major customers to the team's membership. Which type of team has been created?

During a meeting focused on resolving a serious problem, Billy was more interested in asking the group if they heard about the company owner and the mailroom clerk. Which of the following group member problem types does Billy represent?

Describe how a leader can avoid conducting nonproductive meetings.

It is recommended that leaders play the role of ____ at meetings.

In your organization, you know of one department that has no departmental goals; everyone is simply told to do their best to accomplish the organization's mission. In your opinion, this department is functioning as which of the following?

Recall a team decision that you were a part of, and describe the team leader's role during the process leading up to the final decision. Would you characterize the leader's role as belonging to the leader-centered or team-centered approach to decision making?

One of the disadvantages of teamwork is that members face pressure to conform to lower group standards of performance and conduct.

Groupthink happens when the team values getting along so much that dissenting views are suppressed in favor of consensus.

What is team-centered leadership, and how does it differ from the leader-centered approach?

A disadvantage of team-centered decision making is that it can:

Team cohesion is increased when member self-identification with the team is strong.

What are the benefits of using cross-functional teams?

Explain the differences between conventional and self-managed teams.

Teams where individuals in the teams have clearly defined roles and responsibilities are more likely to assign blame when things go wrong.

Teams composed of less than 12 members are generally less effective than larger teams.

It is recommended that leaders play the role of facilitators at meetings.

Teams are often credited with making better decisions than individuals, yet they are also criticized for groupthink. What are some strategies for creating effective teams that are not victims of the groupthink phenomenon?

Team leader activities that can help to enhance team creativity include all the following EXCEPT:

When using the team-centered decision-making approach, the role of the leader should be to serve as a(n) ____.

Identify a team you were or are a part of and describe the advantages that you derived from being a member of the team.