Question 1

Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.

Accepted Answer

A)  evaluating your ideas 
B)  modifying your ideas 
C)  improving your ideas 
D)  ruminating on your ideas

Question 2

In order to evaluate the solutions, Kyle considered the ____.

Accepted Answer

A)  pros of each alternative 
B)  cons of each alternative 
C)  how he could objectively measure the alternatives 
D)  all of the above

Question 3

Define a successful solution using subjective measures, if possible.

Accepted Answer

A) True 
 B)False

Question 4

MODIFIED TRUE/FALSE
-Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another._________________________

Accepted Answer

A) True 
 B)False

Question 5

-Referring to the figure above, when preparing this diagram, your first entry would be ____.

Accepted Answer

A)  Innovate 
B)  Increase sales of Quest tours 
C)  Add perks 
D)  any of the above

Question 6

Before you solve a business problem, gather relevant data and then analyze it to find ____.

Accepted Answer

A)  trends 
B)  indicators 
C)  other related information 
D)  all of the above

Question 7

Before narrowing the solutions down to three, Kyle generated ____.

Accepted Answer

A)  as many ideas as he could 
B)  between two and five ideas 
C)  no more than five ideas 
D)  no more than ten ideas

Question 8

News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.

Accepted Answer

A)  RSS 
B)  BSS 
C)  TSS 
D)  LSS

Question 9

Topics to discuss with stakeholders include ____.

Accepted Answer

A)  what the decision is 
B)  how the solution will be put into place 
C)  how changes will be decided on and made 
D)  all of the above

Question 10

Like automobile dashboards, business dashboards display current information about an organization's performance.

Accepted Answer

A) True 
 B)False

Question 11

MODIFIED TRUE/FALSE
-Typically, the necessary amount of management and control increases over time._________________________

Accepted Answer

A) True 
 B)False

Question 12

Instead of gathering data, analyzing it, and exploring alternatives systematically, most ____________________ techniques involve a combination of intuition, logic,and common sense.

Accepted Answer

The answer of Instead of gathering data, analyzing it, and...

Question 13

The two main types of mashups are consumer and business, and the two types do not overlap.

Accepted Answer

A) True 
 B)False

Question 14

Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.

Accepted Answer

A)  before you put it into practice 
B)  during rollout 
C)  after you put it into practice 
D)  none of the above

Question 15

Match between columns
                        Premises: Train someone else to monitor the solution
Compare the current state to the goal state
Stress the system and see if you still have the desired results
Consider how long your decisions will affect the organization
Document your results

Accepted Answer

The Answer of Avoid problems and Test solution and Define is...

Question 16

The level of monitoring, follow-up, and control varies by problem.Please briefly describe the three levels of monitoring covered in the chapter: close monitoring, regular monitoring, and occasional monitoring.

Accepted Answer

The answer of The level of monitoring, follow-up, and control...

Question 17

-Referring to the figure above, when you prepare this type of diagram it is recommended that you ____.

Accepted Answer

A)  fill it out quickly, without pausing 
B)  fill it out slowly, pausing to think 
C)  fill it out at a medium pace, pausing 3-5 seconds after an entry 
D)  none of the above

Question 18

Test your solution to make sure it is successful.Determine a ____ scenario and try to simulate it.However, avoid introducing hazards or additional problems.

Accepted Answer

A)  worst-case 
B)  best-case 
C)  time-based 
D)  quality-based

Question 19

MODIFIED TRUE/FALSE
-Managers can view mashups called controls, windows that graphically summarize information about how a business is operating._________________________

Accepted Answer

A) True 
 B)False

Question 20

MODIFIED TRUE/FALSE
-When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem._________________________

Accepted Answer

A) True 
 B)False

Exam 2: Solving the Problem

Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.

In order to evaluate the solutions, Kyle considered the ____.

Define a successful solution using subjective measures, if possible.

MODIFIED TRUE/FALSE -Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another._________________________

-Referring to the figure above, when preparing this diagram, your first entry would be ____.

Before you solve a business problem, gather relevant data and then analyze it to find ____.

Before narrowing the solutions down to three, Kyle generated ____.

News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.

Topics to discuss with stakeholders include ____.

Like automobile dashboards, business dashboards display current information about an organization's performance.

MODIFIED TRUE/FALSE -Typically, the necessary amount of management and control increases over time._________________________

Instead of gathering data, analyzing it, and exploring alternatives systematically, most ____________________ techniques involve a combination of intuition, logic,and common sense.

The two main types of mashups are consumer and business, and the two types do not overlap.

Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.

Please identify the letter of the choice that best matches the situation described below.

The level of monitoring, follow-up, and control varies by problem.Please briefly describe the three levels of monitoring covered in the chapter: close monitoring, regular monitoring, and occasional monitoring.

-Referring to the figure above, when you prepare this type of diagram it is recommended that you ____.

Test your solution to make sure it is successful.Determine a ____ scenario and try to simulate it.However, avoid introducing hazards or additional problems.

MODIFIED TRUE/FALSE -Managers can view mashups called controls, windows that graphically summarize information about how a business is operating._________________________

MODIFIED TRUE/FALSE -When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem._________________________