The Dimension of Reliability Refers to The

Multiple Choice

The dimension of reliability refers to the:

A) willingness of the service providers to help customers and provide prompt service.
B) knowledge of and courtesy by employees and their ability to convey trust and confidence.
C) ability to perform the service dependably and accurately.
D) caring, individualized attention provided to the customers.
E) appearance of physical facilities, equipment, personnel, and communication materials of service.