Multiple Choice
Jane prefers to visit a particular hair salon because of its skilled hair stylists who are friendly and have gained her trust by providing good service during her previous visits.The service dimension influencing Jane's decision to stick to the same service provider is:
A) responsiveness.
B) reliability.
C) tangibility.
D) assurance.
E) empathy.
Correct Answer:
Verified
Correct Answer:
Verified
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