Multiple Choice
The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called:
A) empathy.
B) tangibility.
C) reliability.
D) responsiveness.
E) assurance.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q48: A company that specializes in water purifiers
Q49: Any intangible offering that involves a deed,
Q50: A tattoo artist encourages her customers to
Q51: When a firm asks its customers about
Q52: An ongoing marketing research system that collects
Q54: Why is it important for service provider
Q55: To define its customers' zone of
Q56: An electronics retail chain asked its customers
Q57: Eric prefers to travel by a particular
Q58: Valuemart, a supermarket chain, trains its employees