The Residents of Lifelife, a Retirement Home in Canada, Are

Multiple Choice

The residents of Lifelife, a retirement home in Canada, are provided with good care and the volunteers who help them provide complete attention to their needs.The residents are happy with the service being provided to them.The dimension of service on which the retirement home will score high is:

A) reliability.
B) tangibility.
C) empathy.
D) responsiveness.
E) assurance.