An Event Management Company Specializing in Wedding Receptions and Birthday

Multiple Choice

An event management company specializing in wedding receptions and birthday parties clarifies with clients the services it can actually provide and the number of guests it can handle before taking on an assignment.The company is trying to reduce the communication gap by:

A) setting appropriate service standards.
B) forcing its employees to meet the goals.
C) committing to provide more services.
D) trying to match customer expectations.
E) promising only what it can deliver.