Most Customers Allotted a High Importance Score for the Reliability

Multiple Choice

Most customers allotted a high importance score for the reliability dimension.This shows that most of the customers give importance to:

A) the willingness of the employees to provide a prompt service.
B) the knowledge and the courtesy shown by the employees.
C) the care and attention provided to them by the employees.
D) the ability of the employees to provide good service consistently.
E) the appearance of the hotel and their employees.