Carsonrent, a Local Car Rental Company, Has Provided Kiosks and Online

Multiple Choice

Carsonrent, a local car rental company, has provided kiosks and online tracking of customers' car rental details.Using this system, customers are able to extend their rental period and drop off cars during non-office hours, which provides them with flexibility that other rental companies do not provide.Carsonrent is trying to close the delivery gap by:

A) setting service standards based on customer expectations.
B) training its employees to perform their tasks according the company guidelines.
C) using technology for facilitating the delivery of services.
D) encouraging its service providers by providing support and incentives.
E) empowering its employees to make decisions based on customer requirements.