Select the Objective from the List Below That Would Be

Multiple Choice

Select the objective from the list below that would be measurable:

A) At the end of the training session, trainees will appreciate the value of using good customer service skills.
B) At the end of the training session, trainees will understand how to use effective customer service skills.
C) At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls.
D) At the end of the training session, trainees will itemize customer service skills.