Question 1

Choose the following objective that is the most specific.

Accepted Answer

A)   Trainees should understand how to effectively manage conflict.
B)   At the end of my presentation, trainees should understand how to effectively manage conflict.
C)   At the end of my presentation, trainees should be able to list and describe the PUGSS model to managing conflict.
D)   Trainees should understand the PUGSS model to managing conflict. C

Question 2

Effective methods for offering corrective feedback are

Accepted Answer

A)   asking trainees for their own evaluation of the skill.
B)   offering a long list of behaviors to correct.
C)   asking trainees to work with an observer
D)   both a and b
E)   both a and c E

Question 3

As a general rule of thumb, the text suggests you should move to a different activity or learning method every

Accepted Answer

A)   10 minutes.
B)   15 minutes.
C)   20 minutes.
D)   25 minutes. C

Question 4

List and explain the two principles covered in your text for designing curriculum.

Accepted Answer

The answer of List and explain the two principles covered...

Question 5

Cristy is giving a training seminar on avoiding issues of sexual harassment. She notices that during the role play one of her participants is acting very uncomfortable. When giving corrective feedback, to that particular trainee, on their behavior within the role play, Cristy modifies her tone of voice and facial expressions to show empathy. Which strategy is she exhibiting?

Accepted Answer

A)   be specific
B)   be sensitive
C)   be constructive
D)   be positive
E)   be realistic

Question 6

In order to establish a readiness to learn, trainers should consider all of the following techniques except:

Accepted Answer

A)   use a statistic
B)   use a cartoon
C)   use an analogy
D)   use a quotation
E)   all of the above can be used to establish readiness

Question 7

Varying who talks to whom can be a successful method of stimulus variation.

Accepted Answer

A) True 
 B)False

Question 8

Mike notices that his trainees are beginning to tire during the course of his lecture. He decides to split the group in pairs and ask them to recap the last concept he went over. Which strategy best describes Mike's change in delivery?

Accepted Answer

A)   movement
B)   verbal focusing
C)   nonverbal focusing
D)   interaction style
E)   reading

Question 9

Select the objective from the list below that would be measurable:

Accepted Answer

A)   At the end of the training session, trainees will appreciate the value of using good customer service skills.
B)   At the end of the training session, trainees will understand how to use effective customer service skills.
C)   At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls.
D)   At the end of the training session, trainees will itemize customer service skills.

Question 10

Training objectives are

Accepted Answer

A)   a general statement of what you want to accomplish.
B)   part of the task analysis.
C)   specific, precise outcomes you are attempting to achieve.
D)   a demonstration of how to perform a skill.

Question 11

Role plays are not an effective method for asking students to practice a skill.

Accepted Answer

A) True 
 B)False

Question 12

A good way to determine if you need to vary the stimulus in your training is to monitor the nonverbal cues of the trainees.

Accepted Answer

A) True 
 B)False

Question 13

List and explain the five steps involved in teaching a skill.

Accepted Answer

The answer of List and explain the five steps involved...

Question 14

Oralia is conducting a training seminar on how to deal with angry customers. She has defined the skills, demonstrated the process, and given the trainees a chance to role play. Oralia should do all of the following to encourage trainees except:

Accepted Answer

A)   Ask the trainees to identify the areas in which they are the most proficient.
B)   Provide honest positive feedback about what she observed.
C)   Offer suggestions for improvement.
D)   Ask other participants for positive feedback.
E)   all of the above techniques should be used to encourage trainees.

Question 15

When conducting training on how to use a new copier, Mario begins by teaching trainees how to reduce and collate copies. What problems do you see with his training curriculum?

Accepted Answer

A)   He is not teaching skills in chronological order
B)   He is not teaching simple skills before complex skills.
C)   He has not defined measurable objectives.
D)   Both a and b.

Question 16

Curriculum is the training content organized to achieve the training objective

Accepted Answer

A) True 
 B)False

Question 17

You can add specificity to an objective by building in the criteria for successfully measuring the objective.

Accepted Answer

A) True 
 B)False

Question 18

As a trainer, you should keep in mind that when participants are actively involved in learning, they will remember:

Accepted Answer

A)   what they both hear and see
B)   only what they read
C)   what they both say and do
D)   most of what they hear

Question 19

Cesar is conducting a training seminar on how to lead and participate in meetings. He has divided the class into groups of 5. He has assigned on leader for each group. He then gives them an agenda, and instructs the leader to facilitate the meeting in a limited amount of time. Cesar is involved in which stage of teaching a skill?

Accepted Answer

A)   show
B)   invite
C)   tell
D)   encourage
E)   correct

Question 20

The five steps in teaching a skill are

Accepted Answer

A)   tell, show, critique, repeat, and praise.
B)   tell, show, invite, critique, and repeat.
C)   tell, show, review, critique, and repeat,
D)   tell, show, invite, encourage, and correct.

Exam 4: Developing Objectives and Designing Curriculum

Choose the following objective that is the most specific.

Effective methods for offering corrective feedback are

As a general rule of thumb, the text suggests you should move to a different activity or learning method every

List and explain the two principles covered in your text for designing curriculum.

In order to establish a readiness to learn, trainers should consider all of the following techniques except:

Varying who talks to whom can be a successful method of stimulus variation.

Mike notices that his trainees are beginning to tire during the course of his lecture. He decides to split the group in pairs and ask them to recap the last concept he went over. Which strategy best describes Mike's change in delivery?

Select the objective from the list below that would be measurable:

Training objectives are

Role plays are not an effective method for asking students to practice a skill.

A good way to determine if you need to vary the stimulus in your training is to monitor the nonverbal cues of the trainees.

List and explain the five steps involved in teaching a skill.

Oralia is conducting a training seminar on how to deal with angry customers. She has defined the skills, demonstrated the process, and given the trainees a chance to role play. Oralia should do all of the following to encourage trainees except:

When conducting training on how to use a new copier, Mario begins by teaching trainees how to reduce and collate copies. What problems do you see with his training curriculum?

Curriculum is the training content organized to achieve the training objective

You can add specificity to an objective by building in the criteria for successfully measuring the objective.

As a trainer, you should keep in mind that when participants are actively involved in learning, they will remember:

The five steps in teaching a skill are