Multiple Choice
Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?
A) In explaining the problem, she comments, "You have an attitude problem that is disruptive."
B) In explaining the problem, Sharon stands in front of the trainee with her arms crossed.
C) The problem does not need to be handled.
D) Sharon should identify and describe the problematic behavior.
Correct Answer:
Verified
Correct Answer:
Verified
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