Multiple Choice
When adapting communication to address conflicts, language
A) should include "you" statements.
B) should be specific and descriptive.
C) should be general so as not to offend the trainee.
D) should be emotional to reinforce how behavior is affecting others.
Correct Answer:
Verified
Correct Answer:
Verified
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Q28: List and discuss the three conflict management
Q29: Choose the behaviors from the list below