Question 1

____ can be defined as an organization's ability to address unexpected operational situations.

Accepted Answer

A)  relevancy 
B)  flexibility 
C)  accommodation 
D)  responsiveness

Question 2

Much of the situation described in the case seems to revolve around the personality of T.D. Bigelow. How should he be treated? Why?

Accepted Answer

The answer of Much of the situation described in the...

Question 3

In a ____ logistics structure, logistics activities are managed in multiple departments throughout an organization.

Accepted Answer

A)  unified 
B)  fragmented 
C)  decentralized 
D)  matrix

Question 4

Which of the following is an advantage of a decentralized logistics organization?

Accepted Answer

A)  less expensive than a centralized organization 
B)  good opportunities for freight consolidation 
C)  better control over company data 
D)  can be responsive to customer service requirements

Question 5

The Logistics Uncertainty Index has been established to identify uncertainty sources that can affect the risk exposure for logistics activities.

Accepted Answer

A) True 
 B)False

Question 6

Logistics service quality relates to a firm's ability to deliver products, materials and services without defects or errors to both internal and external customers.

Accepted Answer

A) True 
 B)False

Question 7

A key attribute of network organizational design is a shift from ____ to ____.

Accepted Answer

A)  function; process 
B)  centralization; decentralization 
C)  process; function 
D)  decentralization; centralization

Question 8

Societal changes are relatively easy to accommodate in a hierarchical, or functional, organizational design.

Accepted Answer

A) True 
 B)False

Question 9

The postponement of product assembly and labeling until exact customer requirements are known is an example of responsiveness.

Accepted Answer

A) True 
 B)False

Question 10

One problem with a ____ logistics structure is that because logistics activities are scattered throughout a firm, they likely remain subservient to the objectives of the department in which they are housed.

Accepted Answer

A)  fragmented 
B)  matrix 
C)  decentralized 
D)  hierarchicial

Question 11

Productivity can be defined as the amount of output divided by the amount of input.

Accepted Answer

A) True 
 B)False

Question 12

A ____ is a device used to monitor and control the actions taken by a driver and his/her vehicle.

Accepted Answer

A)  tachograph 
B)  tachometer 
C)  speedometer 
D)  regulator

Question 13

What longer-range steps should Fosdick take to control the operations of the Providence distribution center?

Accepted Answer

The answer of What longer-range steps should Fosdick take to...

Question 14

What is a key difference between IS0 9000 and the Baldrige Quality Award?

Accepted Answer

A)  only the Baldrige Award focuses on quality 
B)  the Baldrige Award is more externally focused than is ISO 9000 
C)  ISO 9000 is more externally focused than the Baldrige Award 
D)  ISO 9000 focuses more on lean practices than does the Baldrige Award

Question 15

A ____ logistics organization implies that the corporation maintains a single logistics department that administers the related activities for the entire company from the home office.

Accepted Answer

A)  centralized 
B)  hierarchical 
C)  unified 
D)  command-and-control

Question 16

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

Accepted Answer

A) True 
 B)False

Question 17

____ refers to satisfying current and emerging customer needs.

Accepted Answer

A)  responsiveness 
B)  flexibility 
C)  relevancy 
D)  accommodation

Question 18

Assume that Fosdick decides that the practice of free lunches from the open cases of goods must be stopped. Develop and present arguments he should give in a meeting with a union shop steward.

Accepted Answer

The answer of Assume that Fosdick decides that the practice...

Question 19

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

Accepted Answer

A) True 
 B)False

Question 20

From a logistical perspective, the Transportation Security Administration and the Department of Transportation are two of the most important government entities that were incorporated into the Department of Homeland Security.

Accepted Answer

A) True 
 B)False

Exam 4: Organizational and Mangerial Issues in Logistics

____ can be defined as an organization's ability to address unexpected operational situations.

Much of the situation described in the case seems to revolve around the personality of T.D. Bigelow. How should he be treated? Why?

In a ____ logistics structure, logistics activities are managed in multiple departments throughout an organization.

Which of the following is an advantage of a decentralized logistics organization?

The Logistics Uncertainty Index has been established to identify uncertainty sources that can affect the risk exposure for logistics activities.

Logistics service quality relates to a firm's ability to deliver products, materials and services without defects or errors to both internal and external customers.

A key attribute of network organizational design is a shift from to .

Societal changes are relatively easy to accommodate in a hierarchical, or functional, organizational design.

The postponement of product assembly and labeling until exact customer requirements are known is an example of responsiveness.

One problem with a ____ logistics structure is that because logistics activities are scattered throughout a firm, they likely remain subservient to the objectives of the department in which they are housed.

Productivity can be defined as the amount of output divided by the amount of input.

A ____ is a device used to monitor and control the actions taken by a driver and his/her vehicle.

What longer-range steps should Fosdick take to control the operations of the Providence distribution center?

What is a key difference between IS0 9000 and the Baldrige Quality Award?

A ____ logistics organization implies that the corporation maintains a single logistics department that administers the related activities for the entire company from the home office.

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

____ refers to satisfying current and emerging customer needs.

Assume that Fosdick decides that the practice of free lunches from the open cases of goods must be stopped. Develop and present arguments he should give in a meeting with a union shop steward.

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

From a logistical perspective, the Transportation Security Administration and the Department of Transportation are two of the most important government entities that were incorporated into the Department of Homeland Security.