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Providers of Services Must Deal with the Challenge of Balancing

Question 116

Multiple Choice

Providers of services must deal with the challenge of balancing supply and demand and plan for times of peak and off-peak demand. Which of the following characteristics of services creates these challenges?


A) Inseparability
B) Customer contact
C) Perishability
D) Heterogeneity
E) Intangibility

Correct Answer:

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