Multiple Choice
If a nonsmoker dines in a restaurant that does not impose a restriction on smoking, the overall quality of service experienced by the nonsmoking customer probably declines if another customer smokes inside the restaurant. Which of the following service characteristics is illustrated by the scenario?
A) Perishability
B) Inseparability
C) Heterogeneity
D) Intangibility
E) Homogeneity
Correct Answer:
Verified
Correct Answer:
Verified
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