Multiple Choice
Quality control in services is:
A) relatively difficult compared to quality control of goods.
B) especially difficult if the service is highly tangible.
C) performed exactly the same as it is for goods.
D) impossible to quantify if the service is highly intangible.
E) is most easily done on the buyer's premises.
Correct Answer:
Verified
Correct Answer:
Verified
Q9: A supplier certification program:<br>A) adds cost to
Q10: Upper UCL) and lower control limits LCL):<br>A)
Q11: It is unreasonable to expect a supplier
Q12: Determination of the "best buy" is based
Q13: A process is capable when:<br>A) the supplier
Q14: A sampling technique that is based on
Q15: Total quality management TQM) is a philosophy
Q16: One type of formal service quality evaluation
Q18: Any output produced within a range between
Q19: Suitability is the mathematical probability that a