Question 1

Customer Relationship Management is:

Accepted Answer

A) an attempt to satisfy all customers. 
B) an information technology based strategy for classifying customers. 
C) a promotional technique for getting new customers. 
D) all of the above. 
E) none of the above.

Question 2

Recruiting is the process of picking the best possible candidate for a job.

Accepted Answer

A) True 
 B)False

Question 3

For waiting customers, pre-process waits seem longer than mid-process waits.

Accepted Answer

A) True 
 B)False

Question 4

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

Accepted Answer

The answer of .Give concrete examples of how small firms...

Exam 11: Managing for Efficiency: How Can I Reduce My Costs and Expenses

Customer Relationship Management is:

Recruiting is the process of picking the best possible candidate for a job.

For waiting customers, pre-process waits seem longer than mid-process waits.

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.