Multiple Choice
When communicating with angry customers, it is most effective to:
A) yell louder than they yell.
B) pass them off to a co-worker.
C) roll our eyes.
D) ask them to explain their situation and attempt to find effective solutions.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q5: Contrast empathy and sympathy.Which is more productive?
Q6: What are some of the payoffs of
Q7: Why is it important to end every
Q8: Customers who frequently pay bills late or
Q9: What type of customer do you find
Q10: List and explain five characteristics of challenging
Q11: The ability to understand what someone is
Q13: Explain responsibility check.
Q14: A customer who has difficulty in making
Q15: Share a situation in which you gave