Multiple Choice
The use of technology and current information_______ the provision of excellent customer service.
A) minimally enhances
B) has neutral benefit to
C) greatly facilitates
D) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q3: Service, price, qualifications, action and appreciation are
Q4: Technology will never assist in the delivery
Q5: Customer attributes allow customers to be_ .<br>A)identified<br>B)defined<br>C)influenced<br>D)categorized
Q6: Customer service is anything that we do
Q7: The loss of dollars, jobs, reputation, and
Q9: Your secretary, the mailroom attendant, and your
Q10: _information focuses on lifestyles, modes of living,
Q10: Customer service is:<br>A)specifically price oriented.<br>B)our personal vision
Q11: When we lose a customer we lose
Q13: Customer service and satisfaction is not easy