Multiple Choice
__________information focuses on lifestyles, modes of living, needs, motives, attitudes, reference groups, culture, social class, family influences, hobbies, political affiliation, and so on.
A) Demographic
B) Psychographic
C) Firmographic
D) None of the above
Correct Answer:

Verified
Correct Answer:
Verified
Q5: Customer attributes allow customers to be_ .<br>A)identified<br>B)defined<br>C)influenced<br>D)categorized
Q6: Customer service is anything that we do
Q7: The loss of dollars, jobs, reputation, and
Q8: The use of technology and current information_
Q9: Your secretary, the mailroom attendant, and your
Q10: Customer service is:<br>A)specifically price oriented.<br>B)our personal vision
Q11: When we lose a customer we lose
Q13: Customer service and satisfaction is not easy
Q14: Customer attributes are characteristics that allow customers
Q15: Complaint letters can help to reinforce excellence