Multiple Choice
Mary, a teller/customer service representative trainer (Teller/CSRs) for a large bank, has decided on a new training program for the Teller/CSRs.Trainees will work through training instructions and simulated transactions on a workstation similar to the ones they use.The software gives feedback and if transactions are not completed correctly, the instructions are reviewed until the trainee is successful.Mary proudly presents the new format to you, the HR executive.Which of the following questions would you ask Mary first?
A) Why are we replacing the current training program?
B) What are the goals of this program?
C) How much will this cost?
D) Who is the software provider?
E) Were job redesign characteristics infused into this simulation?
Correct Answer:
Verified
Correct Answer:
Verified
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