Question 1

Vocal tone, volume, and speed of speech are important aspects to note while a client is speaking.

Accepted Answer

A) True 
 B)False

Question 2

Generally, what is communicated verbally is closer to the truth than what is communicated non-verbally.

Accepted Answer

A) True 
 B)False

Question 3

Experienced and competent practitioners engage in a process of constant self-assessment and self-evaluation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT an appropriate way for the peer supervisor to give feedback?

Accepted Answer

A)  Give specific feedback. 
B)  Give clear and direct feedback. 
C)  Give feedback that is focused on the person and not the behavior. 
D)  Give accurate feedback.

Question 5

Which one of the following is NOT considered minimal encouragement?

Accepted Answer

A)  Saying "uh-huh" 
B)  Tapping your foot 
C)  Repeating the last word in your client's sentence 
D)  Nodding

Question 6

What is the difference between hearing and listening? What might practitioners do to become better listeners?

Accepted Answer

The answer of What is the difference between hearing and...

Question 7

When working with groups of people, practitioners must watch everyone's body language or nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 8

How do listening and attending differ? Give examples.

Accepted Answer

The answer of How do listening and attending differ? Give...

Question 9

All cultures communicate involvement or attending in the same way.

Accepted Answer

A) True 
 B)False

Question 10

In listening, the practitioner is required to pay complete attention to what the client is saying and doing, rather than to what the practitioner is thinking.

Accepted Answer

A) True 
 B)False

Question 11

It is important to become comfortable with one group of skills before moving on to the next practice exercise.

Accepted Answer

A) True 
 B)False

Question 12

What are some of the nonverbal actions that you need to observe when you are in the room with the client? What might these things tell you about the client?

Accepted Answer

The answer of What are some of the nonverbal actions...

Question 13

When a practitioner identifies perceived strengths and weaknesses after a practice exercise, s/he is

Accepted Answer

A)  Engaging in self-criticism. 
B)  Defending himself or herself to the peer supervisor. 
C)  Engaging in self-assessment and self-evaluation. 
D)  Being inappropriate since the focus should be on the client and not the practitioner.

Question 14

Peer supervisors should focus on the person, not on the behavior.

Accepted Answer

A) True 
 B)False

Exam 5: Developing Working Relationships

Vocal tone, volume, and speed of speech are important aspects to note while a client is speaking.

Generally, what is communicated verbally is closer to the truth than what is communicated non-verbally.

Experienced and competent practitioners engage in a process of constant self-assessment and self-evaluation.

Which of the following is NOT an appropriate way for the peer supervisor to give feedback?

Which one of the following is NOT considered minimal encouragement?

What is the difference between hearing and listening? What might practitioners do to become better listeners?

When working with groups of people, practitioners must watch everyone's body language or nonverbal communication.

How do listening and attending differ? Give examples.

All cultures communicate involvement or attending in the same way.

In listening, the practitioner is required to pay complete attention to what the client is saying and doing, rather than to what the practitioner is thinking.

It is important to become comfortable with one group of skills before moving on to the next practice exercise.

What are some of the nonverbal actions that you need to observe when you are in the room with the client? What might these things tell you about the client?

When a practitioner identifies perceived strengths and weaknesses after a practice exercise, s/he is

Peer supervisors should focus on the person, not on the behavior.