Question 1

Which of the following is NOT an appropriate question for evaluating support strategies?

Accepted Answer

A) Is the organization's culture appropriate for the overall strategy? 
B) Is the competitor's organizational structure more appropriate for the market environment? 
C) Are the facilities and equipment up-to-date and appropriate to carry out the overall strategy?

Question 2

The matrix structure is most appropriate for organizations exhibiting which of the following characteristics?

Accepted Answer

A) Organizations with numerous products or projects that draw on common functional expertise. 
B) Organizations that have grown through diversification, vertical integration, and aggressive market or product development. 
C) Organizations with single product/service and narrowly focused organizations. 
D) Multinational organizations and non- governmental agencies (NGAs).

Question 3

Most health care organizations are rarely organized using just a single structural building block design.

Accepted Answer

A) True 
 B)False

Question 4

Shared values represent the understanding of "the way we do things" and may or may not reflect the organization's "stated" values - it is the actual members' values that create the organization's culture.

Accepted Answer

A) True 
 B)False

Question 5

Venture teams are created outside the normal organizational structure; they are not bound by the normal "rules" of the organization.

Accepted Answer

A) True 
 B)False

Question 6

Matrix structure is an organizational hierarchical design that forms the basic building blocks for organizations.

Accepted Answer

A) True 
 B)False

Question 7

A problem with divisional structures is that they may create competition for resources among the divisions.

Accepted Answer

A) True 
 B)False

Question 8

What are the value- adding strategies?

Accepted Answer

A) Organizational structure, organizational culture, and strategic resources. 
B) Pre-service, point-of-service, and after-service. 
C) Cost leadership, differentiation, and focus. 
D) Merger, acquisition, and internal investment.

Question 9

Functional structures organize activities around the mission-critical activities or processes of the organization and are the most prevalent structures for single product/service and narrowly focused organizations.

Accepted Answer

A) True 
 B)False

Question 10

An effective strategic manager will always view the organizational structure as an impediment to strategy implementation.

Accepted Answer

A) True 
 B)False

Question 11

"Walking the talk" is being a model for the kinds of behaviors and practices they want infused into the organization through their own actions.

Accepted Answer

A) True 
 B)False

Question 12

Organizational culture has limited effects on recruiting, efficiency, and innovation.

Accepted Answer

A) True 
 B)False

Question 13

Normative behaviors are NOT part of organizational culture.

Accepted Answer

A) True 
 B)False

Question 14

In general, major culture change in an organization can be accomplished in a matter of months because people in the organization will naturally pursue cultural changes.

Accepted Answer

A) True 
 B)False

Question 15

Project and product teams are created to undertake well-focused projects (typically short term) or to develop new products.

Accepted Answer

A) True 
 B)False

Question 16

Only a few organizational strategies have financial implications and most likely will require an assessment of needed capital and a method to access capital.

Accepted Answer

A) True 
 B)False

Question 17

Support strategies concern areas such as the behavioral norms, organization structure and flexibility, human resources, finance, information systems, and technology, and will play a major role in the implementation of the organization's overall strategy.

Accepted Answer

A) True 
 B)False

Question 18

Information systems (ISs) are an essential competitive resource for health care organizations and are critical in supporting strategic decision making, administrative operations, and patient care in an increasingly information- intensive industry.

Accepted Answer

A) True 
 B)False

Exam 9: Value-Adding Support Strategies

Which of the following is NOT an appropriate question for evaluating support strategies?

The matrix structure is most appropriate for organizations exhibiting which of the following characteristics?

Most health care organizations are rarely organized using just a single structural building block design.

Shared values represent the understanding of "the way we do things" and may or may not reflect the organization's "stated" values - it is the actual members' values that create the organization's culture.

Venture teams are created outside the normal organizational structure; they are not bound by the normal "rules" of the organization.

Matrix structure is an organizational hierarchical design that forms the basic building blocks for organizations.

A problem with divisional structures is that they may create competition for resources among the divisions.

What are the value- adding strategies?

Functional structures organize activities around the mission-critical activities or processes of the organization and are the most prevalent structures for single product/service and narrowly focused organizations.

An effective strategic manager will always view the organizational structure as an impediment to strategy implementation.

"Walking the talk" is being a model for the kinds of behaviors and practices they want infused into the organization through their own actions.

Organizational culture has limited effects on recruiting, efficiency, and innovation.

Normative behaviors are NOT part of organizational culture.

In general, major culture change in an organization can be accomplished in a matter of months because people in the organization will naturally pursue cultural changes.

Project and product teams are created to undertake well-focused projects (typically short term) or to develop new products.

Only a few organizational strategies have financial implications and most likely will require an assessment of needed capital and a method to access capital.

Support strategies concern areas such as the behavioral norms, organization structure and flexibility, human resources, finance, information systems, and technology, and will play a major role in the implementation of the organization's overall strategy.

Information systems (ISs) are an essential competitive resource for health care organizations and are critical in supporting strategic decision making, administrative operations, and patient care in an increasingly information- intensive industry.