Question 1

A labour union is an organization that represents workers in their disputes with management over wages,hours,and working conditions.

Accepted Answer

A) True 
 B)False

Question 2

What is the tactic most frequently used by unions to pressure employers into agreeing to a union's demands?

Accepted Answer

The answer of What is the tactic most frequently used...

Question 3

Herriott & Haynes Fabrication Company uses which of the following methods to systematically compare the actual work accomplishment of each employee with his or her expected performance?

Accepted Answer

A)  job descriptions 
B)  worker benchmarks 
C)  value analyses 
D)  performance appraisals

Question 4

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

Accepted Answer

A)  a skill list 
B)  a job specification 
C)  a job worksheet 
D)  a job description

Question 5

The selection interview is designed to test an applicant's communication ability and motivation.

Accepted Answer

A) True 
 B)False

Question 6

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division.He understands that he will be on probation for 30 days and then must join the union.Owings Enterprise has which of the following type of shop?

Accepted Answer

A)  a closed shop 
B)  a managed shop 
C)  an open shop 
D)  a union shop

Question 7

Performance appraisals are comparisons of actual performance with expected performance.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an organization of employees formed to represent workers in their disputes with management over wages,hours,and working conditions?

Accepted Answer

A)  a craft federation 
B)  a labour federation 
C)  a labour union 
D)  a job bank

Question 9

What is the first step in human resource planning?

Accepted Answer

The answer of What is the first step in human...

Question 10

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

Accepted Answer

A)  a salary 
B)  a commission 
C)  a wage 
D)  a bonus

Question 11

Hanson Aquatics manufactures navigational equipment.As a new Hanson employee,Peter Nkata was told that even if he decides not to join the union that represents the company's employees,he must pay the dues.Hanson has which of the following type of shop?

Accepted Answer

A)  an open shop 
B)  a closed shop 
C)  a membership-optional shop 
D)  an agency shop

Question 12

An arbitrator performs which of the following functions?

Accepted Answer

A)  He/she can make a nonbinding decision on management. 
B)  He/she makes a decision called an award. 
C)  He/she can make a nonbinding decision on the union. 
D)  He/she presents suggestion to persuade union and management to settle.

Question 13

Which of the following best describes collective bargaining?

Accepted Answer

A)  It describes the grievance procedure in labour agreements. 
B)  It describes the procedure used to get an employer to settle a dispute in favour of the employees. 
C)  It refers to the actions taken by a group that collectively boycotts a product. 
D)  It is the process of negotiating labour agreements.

Question 14

Which of the following best describes programmed instruction?

Accepted Answer

A)  It is less expensive than on-the-job training. 
B)  It uses mentors as instructors. 
C)  It is a form of on-the-job training. 
D)  It is a self-paced, highly structured training method.

Question 15

When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company,he welcomed the help he received from Rae Rogers,a senior manager.Rogers was able to show Elliott the places where trouble was likely to occur,the likes and dislikes of the CEO,and how to do the best job possible.Which of the following statements describes what was going on in this situation?

Accepted Answer

A)  Elliott was given no training at all. 
B)  Elliott was assuming the role of an apprentice. 
C)  Rogers was using off-the-job training techniques. 
D)  Rogers was assuming the role of a mentor.

Question 16

What is it called when a union tries to disrupt a company's stockholder meeting to pressure the company to agree to the union's demands?

Accepted Answer

The answer of What is it called when a union...

Question 17

Arbitration is the process of settling a labour-management dispute with a binding decision.

Accepted Answer

A) True 
 B)False

Question 18

What is the first step in the typical grievance procedure?

Accepted Answer

The answer of What is the first step in the...

Question 19

Which of the following is the settling of a labour-management dispute by having a third party make a binding decision?

Accepted Answer

A)  mediation 
B)  conciliation 
C)  dispute regulation 
D)  arbitration

Question 20

What is job rotation?

Accepted Answer

The answer of What is job rotation?...

Exam 12: Managing Human Resources and Labour Relations

A labour union is an organization that represents workers in their disputes with management over wages,hours,and working conditions.

What is the tactic most frequently used by unions to pressure employers into agreeing to a union's demands?

Herriott & Haynes Fabrication Company uses which of the following methods to systematically compare the actual work accomplishment of each employee with his or her expected performance?

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

The selection interview is designed to test an applicant's communication ability and motivation.

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division.He understands that he will be on probation for 30 days and then must join the union.Owings Enterprise has which of the following type of shop?

Performance appraisals are comparisons of actual performance with expected performance.

Which of the following is an organization of employees formed to represent workers in their disputes with management over wages,hours,and working conditions?

What is the first step in human resource planning?

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

Hanson Aquatics manufactures navigational equipment.As a new Hanson employee,Peter Nkata was told that even if he decides not to join the union that represents the company's employees,he must pay the dues.Hanson has which of the following type of shop?

An arbitrator performs which of the following functions?

Which of the following best describes collective bargaining?

Which of the following best describes programmed instruction?

What is it called when a union tries to disrupt a company's stockholder meeting to pressure the company to agree to the union's demands?

Arbitration is the process of settling a labour-management dispute with a binding decision.

What is the first step in the typical grievance procedure?

Which of the following is the settling of a labour-management dispute by having a third party make a binding decision?

What is job rotation?