Question 1

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

Accepted Answer

The answer of Why is it important for a manager...

Question 2

Which of the following terms refers to a performance appraisal based on surveys from peers,supervisors,subordinates,and customers?

Accepted Answer

A) committee rating 
B) team appraisal 
C) upward feedback 
D) 360-degree feedback

Question 3

Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day?

Accepted Answer

A) online management assessment center 
B) digitized high-performance work center 
C) electronic performance monitoring system 
D) computerized performance appraisal system

Question 4

The best way of reducing the problem of central tendency in performance appraisals is to ________.

Accepted Answer

A) rank employees 
B) establish SMART goals 
C) use graphic rating scales 
D) limit the number of appraisals

Question 5

Stephanie manages the accounting department at an advertising agency.She needs to conduct performance appraisals for the eight employees in her department.Stephanie wants a performance appraisal tool that is highly accurate,ranks employees,and uses critical incidents to help explain ratings to appraisees.Which performance appraisal tool is best suited for Stephanie?

Accepted Answer

A) forced distribution method 
B) alternation ranking method 
C) behaviorally anchored rating scale 
D) graphic rating scale

Question 6

Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

Accepted Answer

A) alternation ranking 
B) constant sums rating 
C) narrative forms 
D) critical incident

Question 7

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________.

Accepted Answer

A) recruitment 
B) employee selection 
C) performance appraisal 
D) organizational development

Question 8

Oshman manufactures small kitchen appliances,such as blenders,toasters,and mixers.The firm has nearly 80,000 employees in 22 countries.Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale.However,the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven. All of the following questions are relevant to Oshman's decision to replace its traditional appraisal methods with the performance management approach EXCEPT ________.

Accepted Answer

A) What procedures are already in place to effectively identify and measure critical incidents? 
B) What methods would be most effective to keep employees' goal-driven performance on track? 
C) How would the firm's mission and vision translate into departmental,team,and individual goals? 
D) What technology is available to help managers gain immediate access to employee performance data?

Question 9

In order to ensure that performance goals are challenging and relevant,Matthew,a marketing manager,should independently set goals for his subordinates because participatively set goals usually produce lower job performance.

Accepted Answer

A) True 
 B)False

Question 10

Paired comparison is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times.

Accepted Answer

A) True 
 B)False

Question 11

What is the purpose of performance appraisals? Who do you think should conduct performance appraisals? Why?

Accepted Answer

The answer of What is the purpose of performance appraisals?...

Question 12

At Dixon Consulting,employees are allowed to rate themselves for performance appraisals.Which of the following is the most likely result?

Accepted Answer

A) Interrater reliability is higher. 
B) Appraisals are subject to halo effects. 
C) Ratings are higher than when supervisors give ratings. 
D) Ratings are about the same as when determined by peers.

Question 13

In order to be the most effective,the performance management process should occur ________.

Accepted Answer

A) occasionally 
B) continuously 
C) periodically 
D) annually

Question 14

The continuous process of identifying,measuring,and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ________.

Accepted Answer

A) employee performance monitoring 
B) performance management 
C) performance appraisal 
D) performance analysis

Question 15

Explain how an MBO program works and describe the six steps involved in this type of program.

Accepted Answer

The answer of Explain how an MBO program works and...

Question 16

Managers at Watson Pharmaceuticals e-mail subordinates weekly progress and exception reports.The reports are based on the employee's progress toward meeting performance goals.Watson Pharmaceuticals most likely uses ________.

Accepted Answer

A) goal alignment 
B) direction sharing 
C) ongoing performance monitoring 
D) coaching and developmental support

Question 17

Although management by objectives cannot be used as a primary performance appraisal tool,it is useful as a supplement to the graphic rating method.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is LEAST likely to protect employers against bias claims stemming from the use of the forced distribution method?

Accepted Answer

A) appointing a committee to review low rankings 
B) basing scores on industry standards 
C) training raters to be objective 
D) using multiple raters

Question 19

A legally defensible performance appraisal is most likely based on ________.

Accepted Answer

A) employee rankings 
B) supervisory opinion 
C) feedback 
D) job analysis

Question 20

Sam supervises a team of data entry clerks at Geico.The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.

Accepted Answer

A) True 
 B)False

Exam 8: Performance and Talent Management

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

Which of the following terms refers to a performance appraisal based on surveys from peers,supervisors,subordinates,and customers?

Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day?

The best way of reducing the problem of central tendency in performance appraisals is to ________.

Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________.

In order to ensure that performance goals are challenging and relevant,Matthew,a marketing manager,should independently set goals for his subordinates because participatively set goals usually produce lower job performance.

Paired comparison is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times.

What is the purpose of performance appraisals? Who do you think should conduct performance appraisals? Why?

At Dixon Consulting,employees are allowed to rate themselves for performance appraisals.Which of the following is the most likely result?

In order to be the most effective,the performance management process should occur ________.

The continuous process of identifying,measuring,and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ________.

Explain how an MBO program works and describe the six steps involved in this type of program.

Managers at Watson Pharmaceuticals e-mail subordinates weekly progress and exception reports.The reports are based on the employee's progress toward meeting performance goals.Watson Pharmaceuticals most likely uses ________.

Although management by objectives cannot be used as a primary performance appraisal tool,it is useful as a supplement to the graphic rating method.

Which of the following is LEAST likely to protect employers against bias claims stemming from the use of the forced distribution method?

A legally defensible performance appraisal is most likely based on ________.

Sam supervises a team of data entry clerks at Geico.The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.