Question 1

What are the common reactions to conflict?

Accepted Answer

The answer of What are the common reactions to conflict?...

Question 2

A member of a small task force has decreased the amount of his individual effort on the group's task. He is exhibiting:

Accepted Answer

A)  social apprehension 
B)  social facilitation 
C)  social loafing 
D)  individual dominance

Question 3

Which of the following is true about the effect of individual dominance in a group.

Accepted Answer

A)  Group performance will almost always decrease due to individual dominance 
B)  Group performance will increase if the dominating person is competent 
C)  A dominating person really has relatively little effect on the group's performance 
D)  Group performance will increase only if the leader is high in compassion

Question 4

A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable solution is known as:

Accepted Answer

A)  arbitration 
B)  mediation 
C)  compromising 
D)  cooperative problem solving

Question 5

A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflictand then makes a decision is called:

Accepted Answer

A)  mediation 
B)  cooperative problem solving 
C)  arbitration 
D)  compromising

Question 6

A manager wants to increase the quality of his employee's decisions. He should have:

Accepted Answer

A)  some of them work in groups 
B)  them work individually 
C)  them work in groups 
D)  none of these three answers will matter

Question 7

Although it can take a lot of time and effort, the best style for handling conflict is:

Accepted Answer

A)  collaborative 
B)  compromising 
C)  forcing 
D)  interpersonal

Question 8

When a group becomes too cohesive and insulated from outside help, _____ is likely to occur:

Accepted Answer

A)  social loafing 
B)  social facilitation 
C)  groupthink 
D)  group conflict

Question 9

POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for:

Accepted Answer

A)  power 
B)  common interests 
C)  affiliation 
D)  control

Question 10

What are the four factors that define a group?

Accepted Answer

The answer of What are the four factors that define...

Question 11

What factors affect group performance?

Accepted Answer

The answer of What factors affect group performance?...

Question 12

What are the major reasons for conflict?

Accepted Answer

The answer of What are the major reasons for conflict?...

Question 13

Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her behavior support the _____ theory of social loafing.

Accepted Answer

A)  free-rider 
B)  individual dominance 
C)  distraction 
D)  sucker-effect

Question 14

Not having the group leader state his/her own position in the decision making process, and having the group leader promote open discussion and encourage group members to speak are ways to reduce the effects of:

Accepted Answer

A)  social loafing 
B)  social inhibition 
C)  evaluation apprehension 
D)  groupthink

Question 15

Social impact theory is related to:

Accepted Answer

A)  group size 
B)  group status 
C)  communication structure 
D)  group roles

Question 16

Which source of conflict results when geographical boundaries or lines of authority are unclear?

Accepted Answer

A)  Competition of resources 
B)  Task interdependence 
C)  Jurisdictional ambiguity 
D)  Communication barriers

Question 17

Lilly is working on a group project with three other students. The project is going great so Lilly decides to reduce her effort. The theory that best explains her social loafing is:

Accepted Answer

A)  free-rider 
B)  individual dominance 
C)  distraction 
D)  sucker-effect

Question 18

What factors affect group cohesiveness?

Accepted Answer

The answer of What factors affect group cohesiveness?...

Question 19

Your text lists several sources of conflict. Which one is NOT listed as a source of conflict?

Accepted Answer

A)  Competition for resources 
B)  Power 
C)  Jurisdictional ambiguity 
D)  Personality

Question 20

A _____ conflict style handles conflict in a win-lose fashion whereas a _____ style adopts give and take tactics.

Accepted Answer

A)  collaborative / forcing 
B)  forcing / collaborative 
C)  collaborative / compromising 
D)  forcing / compromising

Exam 13: Group Behavior, Teams and Conflict

What are the common reactions to conflict?

A member of a small task force has decreased the amount of his individual effort on the group's task. He is exhibiting:

Which of the following is true about the effect of individual dominance in a group.

A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable solution is known as:

A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflictand then makes a decision is called:

A manager wants to increase the quality of his employee's decisions. He should have:

Although it can take a lot of time and effort, the best style for handling conflict is:

When a group becomes too cohesive and insulated from outside help, _____ is likely to occur:

POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for:

What are the four factors that define a group?

What factors affect group performance?

What are the major reasons for conflict?

Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her behavior support the _____ theory of social loafing.

Not having the group leader state his/her own position in the decision making process, and having the group leader promote open discussion and encourage group members to speak are ways to reduce the effects of:

Social impact theory is related to:

Which source of conflict results when geographical boundaries or lines of authority are unclear?

Lilly is working on a group project with three other students. The project is going great so Lilly decides to reduce her effort. The theory that best explains her social loafing is:

What factors affect group cohesiveness?

Your text lists several sources of conflict. Which one is NOT listed as a source of conflict?

A _ conflict style handles conflict in a win-lose fashion whereas a _ style adopts give and take tactics.