Which of the Following Statements About the Use of a Shopper

Multiple Choice

Which of the following statements about the use of a shopper service by food and beverage operations is TRUE?

A) Managers should meet with the shopper service representative only after the shopper has evaluated control procedures at the operation.
B) The value of a shopper service should be measured by the number of thefts detected by the service representative.
C) Shopper services analyze revenue transactions and rarely deal with issues of guest satisfaction.
D) Managers should periodically alert all employees that a shopper service is routinely employed to monitor control procedures.