Lisa Stormed into the Kitchen and Shouted a Steak Order

Multiple Choice

Lisa stormed into the kitchen and shouted a steak order across to Raymond, the broiler cook. She needed the steak fast because of a late arrival to the party of eight in her section. Raymond refused to put the steak on without the order being entered into the point­of­sale system. Lisa picked up orders for two other tables and told Raymond to put the steak on now and she'd put the order in as soon as she could. Ten minutes later, Lisa returned and Raymond still hadn't started her steak order. Which of the following statements best characterizes the interaction between the server and the broiler cook?

A) The broiler cook was wrong. Raymond should have started the steak order because Lisa was closer to what was actually happening with guests in the dining room. The broiler cook's job is to serve those who serve guests.
B) The broiler cook was right. Overriding fundamental features of the control system should be approved by a manager and not dictated by the frustrations of a busy server.
C) The broiler cook was right. Lisa is only concerned about losing a high tip from her party of eight.
D) The broiler cook was wrong. Raymond should have started the steak order because guest service concerns should always override control procedures.