Question 1

________ tests the trainees to determine whether they learned principles, skills, and facts.

Accepted Answer

A)  Reaction 
B)  Learning 
C)  Behavior 
D)  Results

Question 2

Bobby demonstrates the correct way to do a job. He is using which training technique?

Accepted Answer

A)  behavior modeling 
B)  demonstrational prowess 
C)  instruction by example 
D)  None of the above.

Question 3

Orientation typically includes information on ________.

Accepted Answer

A)  employee benefits 
B)  daily routine 
C)  safety measures 
D)  All of the above.

Question 4

In a controlled experiment, the researchers totally influence what is going to happen.

Accepted Answer

A) True 
 B)False

Question 5

The fourth step in the training process is to ________.

Accepted Answer

A)  assess the program's successes or failures 
B)  present the program to a small test audience 
C)  conduct a needs analysis 
D)  implement the program or course

Question 6

Which of the following is meant to counteract potential problems associated with a diverse workforce?

Accepted Answer

A)  improve interpersonal skills 
B)  improving math skills 
C)  understanding/valuing cultural differences 
D)  All of the above.

Question 7

________ focuses on whether on the job actions have changed.

Accepted Answer

A)  Reaction 
B)  Learning 
C)  Behavior 
D)  Results

Question 8

Teamwork at work comes naturally.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a source of identifying performance deficiencies?

Accepted Answer

A)  supervisor, peer, self-, and 360-degree performance reviews 
B)  observation by supervisors or other specialists 
C)  individual employee daily diaries 
D)  All of the above.

Question 10

The four categories of training outcomes are reactions, learning, behavior, and results.

Accepted Answer

A) True 
 B)False

Question 11

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Accepted Answer

A) True 
 B)False

Question 12

A disadvantage of on-the-job training is its expense.

Accepted Answer

A) True 
 B)False

Question 13

Gathering data about the organization and its operations and attitudes, with an eye toward solving a particular problem is ________ research.

Accepted Answer

A)  action 
B)  progressive 
C)  proactive 
D)  team-building

Question 14

Learning objectives should address rectifying the performance deficiencies that you identified with needs analysis.

Accepted Answer

A) True 
 B)False

Question 15

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

Accepted Answer

A)  job rotation 
B)  job instruction 
C)  coaching 
D)  informal learning

Question 16

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Accepted Answer

A) True 
 B)False

Question 17

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

Accepted Answer

A)  unfreezing 
B)  moving 
C)  refreezing 
D)  shifting

Question 18

When a training program is evaluated by measuring the outcomes of a group who receives the training and another group that receives no training, it is called a time-series design.

Accepted Answer

A) True 
 B)False

Question 19

________ allows people in one location to communicate live with people in another location.

Accepted Answer

A)  Videoconferencing 
B)  Televising 
C)  Internet 
D)  Internet televising

Question 20

Another term for vestibule training is ________ training.

Accepted Answer

A)  apprenticeship 
B)  computer-based 
C)  cubicle 
D)  simulated

Exam 5: Training and Developing Employees

________ tests the trainees to determine whether they learned principles, skills, and facts.

Bobby demonstrates the correct way to do a job. He is using which training technique?

Orientation typically includes information on ________.

In a controlled experiment, the researchers totally influence what is going to happen.

The fourth step in the training process is to ________.

Which of the following is meant to counteract potential problems associated with a diverse workforce?

________ focuses on whether on the job actions have changed.

Teamwork at work comes naturally.

Which of the following is not a source of identifying performance deficiencies?

The four categories of training outcomes are reactions, learning, behavior, and results.

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

A disadvantage of on-the-job training is its expense.

Gathering data about the organization and its operations and attitudes, with an eye toward solving a particular problem is ________ research.

Learning objectives should address rectifying the performance deficiencies that you identified with needs analysis.

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

When a training program is evaluated by measuring the outcomes of a group who receives the training and another group that receives no training, it is called a time-series design.

________ allows people in one location to communicate live with people in another location.

Another term for vestibule training is ________ training.