Multiple Choice
In selecting a service provider, consumers may encounter many risks.Which of the following services contains the highest level of risk?
A) Buying a chocolate bar
B) Hiring consultancy services
C) Visiting a retail clothing outlet
D) Hiring a house cleaning service
E) Taking a coat to the dry cleaners
Correct Answer:
Verified
Correct Answer:
Verified
Q15: All of the following are dimensions of
Q16: A customer who has many dealings with
Q17: In a(n) _ culture, differences in social
Q18: Customer delight is a function of three
Q19: An individual's attitude towards change, risk and
Q21: Which of the following is NOT considered
Q22: As a result of being high on
Q23: In a service encounter, customers as well
Q24: Many high-contact services are being changed into
Q25: Experience attributes can be evaluated prior to