Multiple Choice
The process of reengineering involves _______ processes to achieve _______ performances.
A) analysing and organising; faster and better
B) analysing and redesigning; faster and smoother
C) analysing and redesigning; faster and better
D) analysing and redesigning; efficient and economic
E) analysing and organising; efficient and economic
Correct Answer:

Verified
Correct Answer:
Verified
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