Multiple Choice
Which of the following best describes 'arm's length' transactions?
A) Transactions in which the customer meets the service personnel face-to-face
B) Transactions in which the customer never meets the service personnel face-to-face
C) Transactions in which the service personnel provide their services over the phone
D) Transactions in which the service personnel provide their services through an intermediary
E) Transactions in which the customer is not the user of the services
Correct Answer:
Verified
Correct Answer:
Verified
Q47: Franchising is being used extensively in both
Q48: Advances in _ and computer ????_ have
Q49: When an organisation develops a franchisee arm,
Q50: Many organisations are supplementing their 'bricks and
Q51: Blueprinting is a sophisticated version of flowcharting
Q53: Although websites are becoming increasingly sophisticated, their
Q54: Which of the following could be said
Q55: Using the Flower of Service Model and
Q56: Not all organisations can see the value
Q57: Which of the following are benefits that