With the Improvement in Electronic Methods and the Greater Understanding

Multiple Choice

With the improvement in electronic methods and the greater understanding of the use of these methods, organisations can confidently predict that:

A) the incidence of face to face contact will be eliminated in the future
B) customers will find these methods too inconvenient
C) the payoff of these methods will ensure they continue to be used
D) these methods are slow in handling information-based services
E) none of the above