Multiple Choice
Which of the following will assist in reconciling yield management with customer satisfaction and good will?
A) Using bundling to 'hide' discounts
B) Using service recovery to compensate for overbooking
C) Building in 'loyalty multipliers' for regular customers
D) Designing price schedules that are clear and fair
E) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
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